You need to decide how you are going to present a workflow to your team members.You can do it in many ways, for example:

• Hang it on a wall, in the most visible place in the office.
• Print it and hand it out to each team member.
• Create advice or guidance notes (or even introduce a rule) and keep them in a place that is easily visible to every incident handler.
• Embed it in your incident handling system.

• Simply displaying a workflow as a picture.
• Intelligently fixing it to the real workflow.